Contact Centers Largely Missing the Boat on Benefits of Work-from-Home Staff
Posted May 22, 2007
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Increased working from home could save the US contact center industry up to $10 per employee per hour(1), along with environmental and human resource benefits, according to a new report from Exony that details the far-reaching cost savings and other benefits of homeshoring. ‘Homeshoring’ occurs when contact centers equip staff with appropriate communications facilities to be able to work from home rather than one central office. Currently, there are an estimated 112,000 home-based agents in the US, a figure that is predicted to rise to 330,000 by 2010 (source: IDC). |
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