| With all the benefits that telecommuting provides, both for employers and employees, it is hardly surprising that enabling technologies in the form of desktop virtualization solutions are becoming both more robust and more widely adopted. Such solutions not only make telecommuting possible, but have created a whole new institution: the virtual call center. Approaches to desktop and application virtualization differ even though many are complementary. This has created a great deal of confusion in the market regarding which companies/technologies are directly competing and which are adding value to one-another?s solutions. |
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