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When people who work geographically apart need to meet, much can be lost in the translation. The inability to read body language or follow what’s being sketched out on a whiteboard can result in misunderstandings and lost productivity. According to Jack Penkoske, director for manpower, personnel and security at the Defense Information Systems Agency (DISA), staff had to be trained to know when they should be on-site for meetings and when phone conferencing would work. “If it’s a standard type of meeting — where it’s a status report thing, where you’re updating on things — they’re very conducive to that e-collaboration type of setup,” says Penkoske. “If it’s a strategy discussion or you’re getting into a lot more dialogue on issues and concerns and brainstorming, sometimes you find you go back to wanting to have face-to-face meetings for those.” |
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